Refund Policy

Last Updated: 5 March 2025

At Garage Guardian Pty Ltd Trading As Kernel Knowledge Management (“Kernel”, “we”, “our”, or “us”), we strive to provide a high-quality service. This Refund Policy explains our guidelines for refunds, cancellations, and failed payments.

For questions regarding refunds, contact us at billing@getkernel.co or start a Live Chat.

1. Cancellation & Refunds

1.1 Subscription Cancellations

• If you cancel your monthly or annual subscription, your account will remain active until the end of the current billing cycle, after which your access to paid features will be revoked.
• We do not provide refunds for unused portions of a subscription term.

1.2 Money-Back Guarantee

• We offer a 7-day money-back guarantee for new subscribers.
• If you are not satisfied with Kernel within 7 days of your first payment, you may request a full refund by contacting our support team at billing@getkernel.co.
• Refund requests beyond the 7-day period will not be considered.

2. Free Tier & Upgrades

• Kernel offers a free plan, allowing users to evaluate the platform before subscribing to a paid plan.
• If you upgrade from the free plan to a paid plan, the 7-day money-back guarantee still applies from the date of the first payment.

3. Failed Payments & Grace Periods

• If a payment fails (e.g., due to insufficient funds or an expired card), we may provide a grace period before suspending or downgrading your account.
• We will attempt to retry the charge automatically and may notify you via email to update your payment details.
• If payment is not completed within the grace period, your subscription may be suspended or downgraded to the free tier.

4. Chargebacks & Disputes

4.1 What is a Chargeback?

A chargeback occurs when a user disputes a payment with their bank or card issuer. Chargebacks are typically intended for fraudulent transactions but can sometimes be misused.

4.2 Industry Best Practices for Chargebacks

• If a chargeback is filed against Kernel, your account may be immediately suspended or terminated while the dispute is resolved.
• Before disputing a charge, we encourage users to contact us directly at billing@getkernel.co to resolve any billing concerns.
• If the chargeback is resolved in our favor, we may reinstate your account at our discretion.
• If the chargeback is upheld, we reserve the right to permanently ban your account from future use of Kernel.

5. Refund Processing Time

• If a refund is approved, it will be processed in accordance with Stripe’s platform capabilities.
• Refunds typically take 5-10 business days to appear on your original payment method, depending on your bank.

6. Changes to This Policy

We may update this Refund Policy periodically. If significant changes occur, we will notify users via:
📌 A notice on our website
📌 An email notification (if applicable)

Your continued use of Kernel after updates means you accept the revised policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

📧 Email: billing@getkernel.co
📞 Live Chat: Start Live Chat